Freshop - Fiserv Gateway Issue – Incident details

All systems operational

Fiserv Gateway Issue

Resolved
Major outage
Started 4 months agoLasted about 3 hours

Affected

Amazon Web Services

Major outage from 8:02 PM to 10:08 PM, Operational from 10:08 PM to 10:52 PM

Third Party Integrations

Major outage from 8:02 PM to 10:08 PM, Operational from 10:08 PM to 10:52 PM

Google Cloud Platform

Major outage from 8:02 PM to 10:08 PM, Operational from 10:08 PM to 10:52 PM

Third Party Integrations

Major outage from 8:02 PM to 10:08 PM, Operational from 10:08 PM to 10:52 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Fiserv has implemented a fix and is currently monitoring the result.

  • Identified
    Identified

    Fiserv payments are currently experiencing issues with delayed and failed payment authorizations. We have escalated to Fiserv to get a resolution as soon as possible.