Freshop - Notice history

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Operational

Websites - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
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Operational

App - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
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API - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
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Data Processing - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
Jun 2025
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Third Party Integrations - Operational

99% - uptime
May 2025 · 99.09%Jun · 99.64%Jul · 99.18%

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May 2025
Jun 2025
Jul 2025

Websites - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
Jun 2025
Jul 2025
Operational

App - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

Previous page

Next page

May 2025
Jun 2025
Jul 2025

API - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

Previous page

Next page

May 2025
Jun 2025
Jul 2025

Data Processing - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

Previous page

Next page

May 2025
Jun 2025
Jul 2025

Third Party Integrations - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

Previous page

Next page

May 2025
Jun 2025
Jul 2025

Websites - Operational

100% - uptime
May 2025 · 100.0%Jun · 99.74%Jul · 100.0%

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May 2025
Jun 2025
Jul 2025

Notice history

Jul 2025

Fiserv Gateway Issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Fiserv has implemented a fix and is currently monitoring the result.

  • Identified
    Identified

    Fiserv payments are currently experiencing issues with delayed and failed payment authorizations. We have escalated to Fiserv to get a resolution as soon as possible.

AWS Monthly Patching
  • Completed
    July 09, 2025 at 8:00 AM
    Completed
    July 09, 2025 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    July 09, 2025 at 7:00 AM
    In progress
    July 09, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    July 09, 2025 at 7:00 AM
    Planned
    July 09, 2025 at 7:00 AM

    Freshop will be performing monthly security, OS, and application patching. Websites maybe down for 30-60 seconds. There is no scheduled downtime for other services.

Fiserv Payement issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Fiserv payments are working again. Fiserv doesn’t know the cause, but another issue they were experiencing today was resolved and payments started to work not too long after.

    Fiserv will be working on the root cause and also how to prevent this from happening again.

    Please reach out directly to Fiserv with any questions.

  • Identified
    Identified

    Fiserv payments are currently experiencing issues with delayed and failed payment authorizations. We have escalated to Fiserv to get a resolution as soon as possible.

Jun 2025

Fiserv Gateway Issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    At approximately 8:45 AM EST on June 19, 2025, a Fiserv JS payment endpoint stopped responding. We have escalated the issue to Fiserv and will provide updates as more information becomes available. In the meantime, Freshop engineering identified an alternative, functional Fiserv JS payment endpoint and redirected affected retailers to this new endpoint.

  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    At approximately 8:45 AM EST on June 19, 2025, a Fiserv JS payment endpoint stopped responding. We have escalated the issue to Fiserv and will provide updates as more information becomes available. In the meantime, Freshop engineering identified an alternative, functional Fiserv JS payment endpoint and redirected affected retailers to this new endpoint.

Google Outage
  • Resolved
    Resolved

    This incident has been resolved by Google.

  • Update
    Update

    Google has found the issue and is rolling out a fix. We're continuing to monitor.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    Update
    We are continuing to work on a fix for this incident.
  • Identified
    Identified

    There is a Global Google Outage that maybe impacting certain aspects of the Freshop platform. We are working with Google and will provide updates when possible.

AWS Monthly Patching
  • Completed
    June 11, 2025 at 9:00 AM
    Completed
    June 11, 2025 at 9:00 AM
    Maintenance has completed successfully
  • In progress
    June 11, 2025 at 7:00 AM
    In progress
    June 11, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    June 11, 2025 at 7:00 AM
    Planned
    June 11, 2025 at 7:00 AM

    Freshop will be performing monthly security, OS, and application patching. Websites maybe down for 30-60 seconds. There is no scheduled downtime for other services.

May 2025

Fiserv Gateway Issue
  • Resolved
    Resolved

    This issue has been resolved.

  • Monitoring
    Monitoring

    Fiserv has implemented a fix and is currently monitoring the result.

  • Identified
    Identified

    A number of retailers with Fiserv gateway have been experiencing payment issues throughout the day. Fiserv is aware of it and working on a resolution. If you have any questions, please contact Fiserv support.

AWS Monthly Patching
  • Completed
    May 14, 2025 at 9:00 AM
    Completed
    May 14, 2025 at 9:00 AM
    Maintenance has completed successfully
  • In progress
    May 14, 2025 at 7:00 AM
    In progress
    May 14, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    May 14, 2025 at 7:00 AM
    Planned
    May 14, 2025 at 7:00 AM

    Freshop will be performing monthly security, OS, and application patching. Websites maybe down for 30-60 seconds. There is no scheduled downtime for other services.

May 2025 to Jul 2025

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