Freshop - Notice history

All systems operational

On December 2, 2025 this page will transition to status.ncrvoyix.com


Please ensure you speak with your NCR Voyix Account Executive or Customer Operations Leader if you have questions or to ensure that you are subscribed to the correct components for which you utilize NCR Voyix products, as there are additional items available.


Operational

Websites - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

Previous page

Next page

Apr 2025
May 2025
Jun 2025
Operational

App - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

Previous page

Next page

Apr 2025
May 2025
Jun 2025

API - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

Previous page

Next page

Apr 2025
May 2025
Jun 2025

Data Processing - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

Previous page

Next page

Apr 2025
May 2025
Jun 2025

Third Party Integrations - Operational

98% - uptime
Apr 2025 · 96.65%May · 99.09%Jun · 99.64%

Previous page

Next page

Apr 2025
May 2025
Jun 2025

Websites - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

Previous page

Next page

Apr 2025
May 2025
Jun 2025
Operational

App - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

Previous page

Next page

Apr 2025
May 2025
Jun 2025

API - Operational

100% - uptime
Apr 2025 · 99.91%May · 100.0%Jun · 100.0%

Previous page

Next page

Apr 2025
May 2025
Jun 2025

Data Processing - Operational

100% - uptime
Apr 2025 · 99.71%May · 100.0%Jun · 100.0%

Previous page

Next page

Apr 2025
May 2025
Jun 2025

Third Party Integrations - Operational

100% - uptime
Apr 2025 · 99.91%May · 100.0%Jun · 100.0%

Previous page

Next page

Apr 2025
May 2025
Jun 2025

Websites - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 99.74%

Previous page

Next page

Apr 2025
May 2025
Jun 2025

Notice history

Jun 2025

Fiserv Gateway Issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    At approximately 8:45 AM EST on June 19, 2025, a Fiserv JS payment endpoint stopped responding. We have escalated the issue to Fiserv and will provide updates as more information becomes available. In the meantime, Freshop engineering identified an alternative, functional Fiserv JS payment endpoint and redirected affected retailers to this new endpoint.

  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    At approximately 8:45 AM EST on June 19, 2025, a Fiserv JS payment endpoint stopped responding. We have escalated the issue to Fiserv and will provide updates as more information becomes available. In the meantime, Freshop engineering identified an alternative, functional Fiserv JS payment endpoint and redirected affected retailers to this new endpoint.

Google Outage
  • Resolved
    Resolved

    This incident has been resolved by Google.

  • Update
    Update

    Google has found the issue and is rolling out a fix. We're continuing to monitor.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    Update
    We are continuing to work on a fix for this incident.
  • Identified
    Identified

    There is a Global Google Outage that maybe impacting certain aspects of the Freshop platform. We are working with Google and will provide updates when possible.

AWS Monthly Patching
  • Completed
    June 11, 2025 at 9:00 AM
    Completed
    June 11, 2025 at 9:00 AM
    Maintenance has completed successfully
  • In progress
    June 11, 2025 at 7:00 AM
    In progress
    June 11, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    June 11, 2025 at 7:00 AM
    Planned
    June 11, 2025 at 7:00 AM

    Freshop will be performing monthly security, OS, and application patching. Websites maybe down for 30-60 seconds. There is no scheduled downtime for other services.

May 2025

Fiserv Gateway Issue
  • Resolved
    Resolved

    This issue has been resolved.

  • Monitoring
    Monitoring

    Fiserv has implemented a fix and is currently monitoring the result.

  • Identified
    Identified

    A number of retailers with Fiserv gateway have been experiencing payment issues throughout the day. Fiserv is aware of it and working on a resolution. If you have any questions, please contact Fiserv support.

AWS Monthly Patching
  • Completed
    May 14, 2025 at 9:00 AM
    Completed
    May 14, 2025 at 9:00 AM
    Maintenance has completed successfully
  • In progress
    May 14, 2025 at 7:00 AM
    In progress
    May 14, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    May 14, 2025 at 7:00 AM
    Planned
    May 14, 2025 at 7:00 AM

    Freshop will be performing monthly security, OS, and application patching. Websites maybe down for 30-60 seconds. There is no scheduled downtime for other services.

Apr 2025

GCP API response time is above normal threshold
  • Resolved
    Resolved

    This incident has been resolved. We will continue monitoring.

  • Monitoring
    Monitoring

    GCP API response time has returned to normal ranges, we will continue to monitor.

  • Investigating
    Investigating

    We're investigating the high latency.

FedRAMP Queues
  • Resolved
    Resolved

    This incident has been resolved, we are monitoring.

  • Investigating
    Investigating

    The FedRAMP queues database is experiencing issues. We are working with GCP support to resolve. Emails / notifications, file loads are all impacted. The website is operational.

Additional API push, Wednesday April 9th
  • Completed
    April 09, 2025 at 11:00 AM
    Completed
    April 09, 2025 at 11:00 AM
    Maintenance has completed successfully
  • In progress
    April 09, 2025 at 10:00 AM
    In progress
    April 09, 2025 at 10:00 AM
    Maintenance is now in progress
  • Planned
    April 09, 2025 at 10:00 AM
    Planned
    April 09, 2025 at 10:00 AM

    In addition to our normal weekly API push on Tuesday, Freshop will be deploying a second API update on Wednesday, April 9th at 6:00AM EST.

AWS Monthly Patching
  • Completed
    April 09, 2025 at 9:00 AM
    Completed
    April 09, 2025 at 9:00 AM
    Maintenance has completed successfully
  • In progress
    April 09, 2025 at 7:00 AM
    In progress
    April 09, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    April 09, 2025 at 7:00 AM
    Planned
    April 09, 2025 at 7:00 AM

    Freshop will be performing monthly security, OS, and application patching. Websites maybe down for 30-60 seconds. There is no scheduled downtime for other services.

EBT Payment Error
  • Resolved
    Resolved

    This incident has been resolved, we are monitoring.

  • Identified
    Identified

    We want to inform you that a recent change implemented by Fiserv is causing unexpected errors when customers attempt to checkout using EBT payment.  We understand the critical nature of this issue and are actively working with Fiserv to resolve this issue as quickly as possible. Please direct questions to our Support Team at support.freshop.com.

Apr 2025 to Jun 2025

Next