Freshop - Fiserv Payement issues – Incident details

All systems operational

On December 2, 2025 this page will transition to status.ncrvoyix.com


Please ensure you speak with your NCR Voyix Account Executive or Customer Operations Leader if you have questions or to ensure that you are subscribed to the correct components for which you utilize NCR Voyix products, as there are additional items available.


Fiserv Payement issues

Resolved
Major outage
Started 11 months agoLasted 2 days

Affected

Amazon Web Services

Major outage from 6:12 PM to 10:10 PM, Operational from 10:10 PM to 8:09 PM

Third Party Integrations

Major outage from 6:12 PM to 10:10 PM, Operational from 10:10 PM to 8:09 PM

Google Cloud Platform

Major outage from 6:12 PM to 10:10 PM, Operational from 10:10 PM to 8:09 PM

Third Party Integrations

Major outage from 6:12 PM to 10:10 PM, Operational from 10:10 PM to 8:09 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Fiserv payments are working again. Fiserv doesn’t know the cause, but another issue they were experiencing today was resolved and payments started to work not too long after.

    Fiserv will be working on the root cause and also how to prevent this from happening again.

    Please reach out directly to Fiserv with any questions.

  • Identified
    Identified

    Fiserv payments are currently experiencing issues with delayed and failed payment authorizations. We have escalated to Fiserv to get a resolution as soon as possible.