July 25, 12:14 EST: Some retailers are experiencing high latency
July 25, 12:25 EST: We have identified the root cause and are working on a solution.
July 25, 2:15 EST: Our L3 cache layer was degraded. We have deployed a new instance with multiple replicas and have switched over our application to use the new instance. We are seeing the API performance back within acceptable ranges.
July29th, 1:00 PM EST: We have confirmed with our cloud provider that they experienced a HW outage. We are working with them to redesign our managed service to ensure true high availability.