Past Incidents

[FIXED 2022-06-10 19:30 EST] We have restored normal latency to the API and are monitoring the Freshop services. [WATCHING 2022-06-10 18:40 EST] We have restored normal latency to the API and are monitoring the Freshop services. [IDENTIFIED 2022-06-10 18:00 EST] One of our database segments has became unresponsive resulting in high latency. We have identified the issue and are working to correct it.

[FIXED 2022-06-10 1:15 EST] Freshop services are now operating normally. [MONITORING 2022-06-10 12:58 EST] AWS has restored most of their services and we are working to ensure the Freshop environment is operating normally. [MONITORING 2022-06-09 11:13 EST] The Freshop platform is experiencing high latency / downtime caused by an outage within AWS. We are monitoring the situation and will update this incident as more information becomes available. https://health.aws.amazon.com/health/status

[RESOLVED 2022-05-29 05:00 EST] Issue resolved. All systems are operational.

[MONITORING 2022-05-29 04:58 EST] Issue resolved. We are continuing to monitor the systems.

[MONITORING 2022-05-29 04:28 EST] Issue with a specific database has been resolved. We're rerunning the failed jobs again.

[IDENTIFIED 2022-05-29 04:20 EST] One of the database server is not responding and our team is working on restoring it.

[INVESTIGATING 2022-05-29 04:08 EST] We are continuing to investigate the issue.

[INVESTIGATING 2022-05-29 03:10 EST] We are experiencing higher than normal API latency on one of the database segments and we are working on it.